1. Introduction

This Privacy Policy explains how Clarke EPC collects, uses, and protects your personal information when providing Domestic Energy Assessments and producing Energy Performance Certificates (EPCs).
We are committed to handling your data lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

To carry out Domestic Energy Assessments and produce EPCs, Clarke EPC may collect the following information:

• Property information: address, construction details, heating systems, measurements, photographs
• Contact details: name, phone number, email address
• Access information: appointment times, keyholder details
• Billing information: where required for invoicing
• Assessment data: any information necessary to complete and lodge an EPC

We only collect information essential for delivering our services.

3. How We Use Your Information

Your information is used for:

• Conducting Domestic Energy Assessments
• Producing and lodging Energy Performance Certificates
• Contacting you regarding appointments, reports, or queries
• Complying with legal obligations related to EPC lodgement
• Maintaining accurate business and financial records

Your EPC data will be lodged with the official government‑approved EPC register, as required by law.

4. Lawful Basis for Processing

Clarke EPC processes your personal data under the following lawful bases:

• Contract – to provide the service you have requested
• Legal obligation – to lodge EPCs on the national register
• Legitimate interests – to operate and manage the business effectively

5. Data Sharing

Your information may be shared with:

• The official EPC register (mandatory for EPC lodgement)
• Accreditation bodies for auditing and compliance
• Professional service providers (e.g., accounting or invoicing systems)

We do not sell or share your data with third parties for marketing.

6. Data Security

Clarke EPC takes appropriate measures to protect your data, including:

• Secure digital storage
• Password‑protected devices
• Restricted access to assessment files
• Secure communication methods where appropriate

We aim to ensure your information is safe from loss, misuse, or unauthorised access.

7. Data Retention

Assessment records and EPC‑related information may be retained for up to 10 years, in line with industry and regulatory requirements.
After this period, data is securely deleted or destroyed.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data (where legally permissible)
• Object to or restrict certain types of processing
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details below.

9. Contact Information

For questions about this Privacy Policy or how your data is handled, please contact:

Clarke EPC
Email: clarke.epc@outlook.com
Phone: 07977022058
 

10. Updates to This Policy

Clarke EPC may update this Privacy Policy from time to time to reflect changes in legislation or business practices.
The most recent version will always be available upon request.